The BigFix Difference: Why We Get Return Calls And You Don't
A few months ago, an owner/investor reached out to us in absolute frustration. He had purchased three ceiling fans for his primary residence and called five different local electricians to install them. The result? Total radio silence. Not a single call back.
He finally called us to see if we had anyone in our network who could help. Within two hours, our trusted electrician had him on the schedule. A few days later, the installation was flawlessly completed.
He was amazed by how quickly we got traction, but to us, it’s just how we do business.
The Reality of the Trades
It is a common homeowner dilemma: you can always get a lightning-fast callback from a massive national chain, but you'll likely end up paying three times the fair market price. On the other hand, locally owned, reasonably priced tradesmen are notoriously difficult to pin down.
Why is it so hard for the average person to get a speedy response? There is a reality to the trades that most people don't see:
The "Shopping Around" Fatigue: Tradesmen know that the average homeowner calls at least five different companies from Google just to fish for bids.
Guaranteed vs. Uncertain Work: Vendors are busy. They will always prioritize a guaranteed job from a trusted source over an uncertain lead from a homeowner who might just be browsing.
The Liability of Supplied Parts: Most vendors are highly reluctant to install products a homeowner purchased themselves. If the part is defective, it causes massive headaches and liabilities during installation.
the BigFix Network…
This is where the value of a great general contractor truly shines. Over the years, we have cultivated deep, mutually beneficial relationships with an extensive network of vendors.
When our tradesmen see BIGFIX on their caller ID, they know a few things immediately:
It’s guaranteed work: They know we aren't just kicking the tires or shopping for the cheapest bid.
It’s a long-term partnership: They recognize that answering our call means continued, steady business for them in the future.
At BIGFIX, we maintain a highly vetted Preferred Vendor List featuring about 50 different trades and specialty sub-contractors. Because of the volume of work we bring them, our clients reap massive benefits:
Priority Scheduling: We get our vendors on-site much faster than the general public.
Better Pricing: Our established relationships often secure rates you simply can't get off the street.
Guaranteed Quality: We only work with professionals whose craftsmanship we know and trust.
What does this mean for you? It means an end to playing phone tag with contractors. For any maintenance, repair, or installation need, you only have to make one call -to BIGFIX. You can relax knowing the job will be handled quickly, professionally, and correctly. We've got you covered.
